Ever feel like you're spinning your wheels with prospects that never turn into real opportunities? If you're in sales, that's probably a weekly (or daily) struggle. The hard truth? You're likely spending too much effort on leads that will never actually buy from you. According to Marketo, a staggering 79% of marketing leads never convert into sales. Yikes. That's an enormous amount of time and resources being poured into low-quality prospects. The fix? Getting savvy about lead qualification from the start.
Lead qualification is the process of determining how likely a prospect is to eventually make a purchase. By analyzing certain criteria early on, you can separate the good leads from the duds and focus your energy where it counts. Think of it like panning for gold. You have to sift through a lot of rocks and dirt to find those few precious nuggets. Lead qualification helps you ditch the rocks faster to zero in on the real money-makers.
There's both an art and science to separating quality leads from junk leads. Typically it involves asking probing questions during initial conversations to assess:
You're basically trying to sniff out any dealbreakers up front, before you invest too much time. For example, if they openly admit they have no budget or authority, why would you continue pursuing them? Of course, lead qualification extends beyond the initial call too. Tools like email tracking, lead scoring, and pipeline management can provide extra visibility into someone's sales-readiness at every stage.
Still not convinced lead qualification should be a priority? Here are a few big wins:
Sounds pretty great, right? So how can you up your lead qualification game?
1. Use the Right Lead Qualification Criteria, first, you need to identify the specific factors that signal a quality lead for your business. Budget, authority, and need are the usual suspects - but get more specific. For example, what's the ideal customer size or industry?
2. Ask the Tough Qualification Questions, don't skirt around sensitive topics like budget limitations or decision process. You need frank answers to properly qualify. Try lines like "What's your budget range for this kind of project?" or "Who else needs to weigh in on this decision?"
3. Find Prospect Pain Points, an oldie but a goodie. Ask questions that uncover your prospect's biggest pain points and challenges. No pain means little motivation to buy your solution. For example: "What are you struggling with most when it comes to [x]?"
4. Score Leads Intelligently, using a thoughtful lead scoring system makes qualification far more systematic and data-driven. Score prospects higher or lower based on demographic traits, behaviors, conversations, and other indicators of sales-readiness.
5. Define Your Sales-Qualified Process, work with marketing to agree on the criteria and process for identifying sales-qualified leads worthy of pursuit. This gets everyone aligned and prevents wasted hand-offs.
6. Leverage Lead Qualification Tools. Tools like caller data lookup, email tracking, and CRM automation can enhance your ability to qualify leads efficiently at scale. For instance, auto-scoring in your CRM based on customized criteria.
7. Continuously Update the Process, make lead qualification an iterative process by continually optimizing your criteria, questions, scoring models, tools, etc. based on results. Regularly review what's working and not working.
The bottom line? Fruitless leads will never fully go away. But smarter qualification from the start means more of your precious time is spent on deals that can actually close. So be picky about which fish you chase. By implementing stricter standards and processes, you can stop wasting effort on unqualified leads that inevitably leave you high and dry. Your sales numbers will thank you.
Eric G. Charles
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